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FAQ

Product and ingredient information

Q- What is biodiversity?

A- ‘Biodiversity collectively describes the richness of unique living organisms (including us Homo sapiens) that inhabit the earth, It describes how we need each other. Without these organisms, ecosystems and ecological processes, human societies could not exist. They supply us with oxygen and clean water. They enable plants to grow and feed us, keep pest species and diseases in check and help protect against flooding and regulate the climate. These benefits are known as ecosystem services. A functioning natural world also provides a living for farmers, fishers, and tourism to name but a few. So biodiversity keeps us alive.

The human race depends on these biological resources for its well-being. Why It's important for us to be mindful through our whole value supply chain here at Abhati.

Q-  Where can I obtain a full list of product ingredients?

A-  Every Abhati product is labelled with a detailed ingredient list. Check out our ingredients list online, it's all there.

Production

Q-  Is every step of your production process sustainable?

A-  Abhati is involved in every step from our farmers to formulating to testing and packing our products. Read more on About Us page. And a fun fact, we source our clean energy from our local alps.

Orders and shipping

Q-  What is your returns policy?

A-  If you are not completely satisfied with your purchase, we are happy to accept products in their original, untouched condition within 30 days for a refund or exchange. Please return merchandise packed in its original shipping box, along with a copy of the packing slip.

Only items purchased on abhatisuisse.com may be accepted for return or exchange. We will not accept any merchandise purchased from a store.

Only the price of the item(s) purchased will be refunded. Shipping and handling costs will not be refunded.

For returns, send the unused or damaged merchandise to:

Abhati GmbH
Industriestrasse 3
9050 Appenzell

Switzerland

Once we receive your returned item(s), please allow up to 10 business days to process your refund and send an e-mail confirmation.

Q-  What security measures are employed on this website?

A-  The security of our customers’ personal and credit card information is paramount to Abhati and we continue to invest in the development of robust security systems.

Our website is encrypted with Secure Sockets Layer (SSL) certificates, which creates a secure transaction area in which to enter your payment information. We also have secure firewall systems and a daily scanning in place to ensure that any attempted intrusions are swiftly identified, and a biannual penetration security scan conducted by our security partners. We regularly engage with industry experts to seek the most up-to-date security advice, and are constantly seeking to improve our rigorous processes.

Q-  Does anyone else see the information I provide to Abhati?

A-  Abhati respects your privacy and does not sell, rent, or license any of our customers’ personal information. The information you provide will not be given to any third party. For more information, please see our privacy policy.

Q- What is VAT?

A-  Value Added Tax (or VAT) is an indirect tax. Occasionally you might also see it referred to as a type of general consumption tax. In a country which has a VAT, it is imposed on most supplies of goods and services that are bought and sold.

VAT is one of the most common types of consumption tax found around the world. Over 150 countries have implemented VAT (or its equivalent, Goods and Services Tax), including all 29 European Union (EU) members, Canada, New Zealand, Australia, Singapore and Malaysia.

VAT is charged at each step of the ‘supply chain’. Ultimate consumers generally bear the VAT cost while Businesses collect and account for the tax, in a way acting as a tax collector on behalf of the government.

A business pays the government the tax that it collects from the customers while it may also receive a refund from the government on tax that it has paid to its suppliers. The net result is that tax receipts to government reflect the ‘value add’ throughout the supply chain. 

All our prices listed include VAT.

Q-  Can I change or cancel my order?

A-  Before finalizing your payment, you can modify or cancel your order on the "Your Cart" page in the validating your order step.

Q-  Will I need to sign for the delivery of my product?

A-  Abhati deliveries are tracked and the majority will require a signature. For security reasons, all parcels must be signed for on receipt. If you are not at home during normal office hours, you can provide an alternative secure delivery address where someone will be available to sign for your parcel. You also have at checkout an option to leave your telephone number for our courier to contact you. To be used by DHL if delivery fails.

Q-  My order has arrived damaged, what next?

A-  We take the utmost care in packing and shipping your products, although unfortunately some items can, on rare occasion, get damaged in the post. Please contact us immediately at sales@abhati.ch if your order has arrived damaged, making it clear whether you would like a refund or replacement.

In most cases we will request that you return the damaged item to us through our returns process, however if the product is not in suitable condition to do this if you are able to email a picture we may be willing to waive this requirement.

Extras

Q-  Where can I find out about becoming an authorised seller with Abhati?

A-  If you’re interested in becoming one of Abhati’s retail partners please email us at sales@abhati.ch with more information about your business and we’ll get back to you.

Q-  Who can I contact to include Abhati products in a blog or video post?

A-  For all press enquiries please contact us directly at info@abhati.ch

Q-  What will I receive if I subscribe to the Abhati newsletter?

A-  Abhati’s monthly newsletter shares information about places, people, food, writing, design, stuff that inspires us.

If you sign up to receive the newsletter your details will be used to communicate with you directly and will not be passed on to any other party.

However, please note that by entering our customer database, you are also nominating to receive Abhati’s event invitations and information about Abhati's partnerships.

You can sign up to receive the newsletter at the bottom of each page of our website.